Terms & Conditions

The service is provided by Wesley Baumann, trading as Baumann Property Managment ("we", "us", "our"). By creating an account or using the platform you enter into a binding agreement with Wesley Baumann. You can reach us at baumann.property@outlook.com.

By creating an account, subscribing to a plan or continuing to use the platform you agree to these terms. If you do not agree, you must stop using the service. We may update these terms; continued use after an update means you accept the revised terms.

If you use the platform on behalf of a company, agency or other organisation, you confirm you are authorised to bind that organisation to these terms. If you use it as an individual, you confirm you are of legal age in your country of residence.

We provide a web-based platform for managing rental properties: properties and units, tenants and leases, rent and service-charge tracking, payments received, expenses and bills, maintenance, documents, reporting and portal access for owners, tenants and vendors. Available features depend on your subscription plan.

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your password and session confidential, and for all activity carried out under your account.
• You must tell us promptly if you suspect unauthorised access to your account or workspace.
• You are responsible for the users you invite into your workspace and the roles you grant them.

You must not:

• use the service for any unlawful purpose or in breach of applicable law;
• commit or facilitate fraud, send spam, or upload malicious or deceptive content;
• infringe the intellectual property, privacy or other rights of any person;
• interfere with the security or integrity of the service — including malware, probing, penetration testing without written consent, scraping, or automated bulk extraction of data;
• reverse engineer, decompile or attempt to derive the source code of the platform;
• resell, sublicense or redistribute the service, or circumvent plan limits or technical restrictions;
• upload personal data of tenants, owners or third parties without a lawful basis for doing so.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the service within the plan you have selected, for your own property management purposes. We retain all ownership of the platform and its intellectual property, including software, database structure, documentation, design and branding. Nothing in these terms transfers ownership of our intellectual property to you.

You keep ownership of the content and data you upload. You grant us a limited licence to host, store, process and display that content solely to provide and support the service.

Subscriptions are sold on a monthly or annual basis and renew automatically until cancelled. Prices are shown in EUR and exclude VAT unless stated otherwise. Upgrades take effect immediately and are charged pro rata; downgrades and add-on reductions take effect at the start of the next billing period, so you keep what you have already paid for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, invoicing, tax, cancellation and refund mechanics are therefore governed by Paddle's Buyer Terms, and refunds are handled under our Refund Policy together with Paddle's Refund Policy.

Cancelling stops future renewals. Your paid access continues until the end of the period you have already paid for, and is not removed early.

We work to keep the platform available and reliable, but we do not guarantee that the service will be uninterrupted, timely, secure or error-free. Maintenance, third-party infrastructure failures and events outside our control may cause downtime. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

The platform, its reports and its generated documents — including service-charge statements — are tools to help you organise your own records. They are not legal, tax, accounting or financial advice. You remain responsible for checking figures and for complying with the rental, tax and tenancy rules that apply to you.

We may suspend or terminate access to the service where:

• you materially breach these terms;
• payment is overdue or a payment method repeatedly fails;
• there is a credible security, fraud or legal risk to us, our users or third parties;
• you repeatedly or seriously violate the acceptable use rules above.

Where practical and lawful we will give notice and an opportunity to fix the problem first. You may stop using the service and cancel your subscription at any time.

On termination your right to use the service ends. You may export your data before your access ends; after termination we may delete your workspace data in line with the retention periods described in our Privacy Notice.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these terms is limited to the total fees you paid in the 12 months before the event giving rise to the claim. We are not liable for indirect, consequential or special damages, including loss of profits, loss of business, loss of data, or loss of goodwill.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

You will indemnify us against claims, losses and reasonable costs arising from the content you upload, your unlawful use of the service, or your breach of these terms.

You may not assign this agreement without our written consent. We may assign it in connection with a merger, acquisition or sale of the business. These terms are governed by the laws of the Grand Duchy of Luxembourg, and the courts of Luxembourg have jurisdiction over any dispute, without prejudice to mandatory consumer protections in your country of residence.

Neither party is liable for a failure to perform caused by events beyond its reasonable control, including natural events, war, civil unrest, strikes, failures of utilities or of third-party infrastructure providers.

Questions about these terms: Wesley Baumann — baumann.property@outlook.com. Billing and order questions are handled by Paddle as Merchant of Record via paddle.net.