Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including a change of mind. This applies to your initial subscription purchase and to renewal charges.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders and handles billing enquiries and returns.

• Go to paddle.net and enter the email address you used at checkout, or use the receipt email from Paddle, to find your order and request a refund.
• Or email us at baumann.property@outlook.com with your order reference and we will arrange the refund with Paddle for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days after processing.

You can cancel at any time from Settings → Subscription, or through the Paddle customer portal. Cancelling stops future renewals and keeps your access until the end of the period you have already paid for — access is never removed early. If you also want a refund of that last charge and you are within the 30-day window, request it as described above.

Downgrades and add-on reductions take effect at the next renewal, so you keep the level of service you have paid for until then. Upgrades are charged pro rata and take effect immediately.

• Charged twice, charged after cancelling, or charged an amount you did not expect: contact us or Paddle and we will correct it, regardless of the 30-day window.
• Extended service failure that prevents you from using your plan: contact us and we will consider a pro-rata refund or credit.
• Free plan usage requires no payment and therefore involves no refunds.

Statutory consumer rights, including any right of withdrawal under EU consumer law, are not affected by this policy. Paddle's own Refund Policy also applies to your order.